- Sustainability
- Quality/Service
Quality/Service
We are striving to enhance customer satisfaction by supplying top-quality products based on our proprietary technology.
Quality Efforts in quality improvement Efforts to Enhance Customer Satisfaction
Quality
◆Tamura Group Quality Policy
Quality Efforts in quality improvement Efforts to Enhance Customer Satisfaction
◆Tamura Group Quality Policy
Regarding quality, one of the essential factors for the future growth of the company, based on the Group's renewed conviction
that it needs to foster a corporate culture where the quality-first philosophy is a matter of course, it revised its quality policy in January 2021. Under the new quality policy, the Group set “Creating Correct, Quality Products” as its compass in accordance with the “Biltrite Tamura” slogan, which was set forth during the start-up phase and has been handed down to the medium-term management plans. Furthermore, the Group translated what this quality policy means into specific action guidelines (Eight Articles of Manufacturing for production and 10 Rules of Design for development) with the aim of making Tamura's quality culture take root, transcending generations.
In FY2022, we will continue to promote awareness and penetration activities using short explanatory videos, in-house newsletters, etc. Additionally, based on top management's quality review, we created and deployed a checklist and began activities to quantitatively judge and improve the level of penetration in each department. We will continue to work to further improve quality awareness throughout the group.
◆Quality Assurance System
The Tamura Group has established the quality assurance system applicable to each business characteristic of electronic components, electronic chemicals/FA systems, and information equipment in order to respond to all needs of customers in various business fields. Furthermore, the Quality Control Committee holds meetings eight times per year, during which the quality assurance managers from all the Group’s businesses attend and share its quality information to work on preventive measures for quality-related problems.
◆Status of Acquisition of Quality Management System Certification
The Tamura Group has acquired ISO9001 certification at its factories and affiliated companies. ISO9001 is used for daily quality control, quality improvement, and prevention of quality issues. It is the key to our quality management activities that allow us to provide products that satisfy our customers.
To meet the needs of our customers who order products for automobiles, some facilities have also acquired IATF 16949 certification (a quality management system for the automobile industry).
ISO9001 Certification (as of June 19, 2023)
IATF16949 Certification (as of June 19, 2023)
Efforts in quality improvement
To uphold the policy of “Manufacturing excellent products,” the Tamura Group has been promoting various quality improvement activities to further increase customer satisfaction, while endeavoring to establish the optimal quality management system for each business segment.
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In FY2022, we will continue to promote awareness and penetration activities using short explanatory videos, in-house newsletters, etc. Additionally, based on top management's quality review, we created and deployed a checklist and began activities to quantitatively judge and improve the level of penetration in each department. We will continue to work to further improve quality awareness throughout the group.
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| Quality Policy Video (available in Japanese, English, Chinese, Bengali, Myanmar) |
◆Quality Assurance System
The Tamura Group has established the quality assurance system applicable to each business characteristic of electronic components, electronic chemicals/FA systems, and information equipment in order to respond to all needs of customers in various business fields. Furthermore, the Quality Control Committee holds meetings eight times per year, during which the quality assurance managers from all the Group’s businesses attend and share its quality information to work on preventive measures for quality-related problems.
◆Status of Acquisition of Quality Management System Certification
The Tamura Group has acquired ISO9001 certification at its factories and affiliated companies. ISO9001 is used for daily quality control, quality improvement, and prevention of quality issues. It is the key to our quality management activities that allow us to provide products that satisfy our customers.
To meet the needs of our customers who order products for automobiles, some facilities have also acquired IATF 16949 certification (a quality management system for the automobile industry).
ISO9001 Certification (as of June 19, 2023)
| Business Segment |
Certified Registered Business Operators |
| Electronic Components | Tamura Corp. Electronic Components Business Sector [Sakado Factory] |
| Wakayanagi Tamura Corporation | |
| Aizu Tamura Corporation | |
| KOHA Co.,Ltd. | |
| Tamura Corporation of China Limited | |
| Tamura Electronics (S. Z.) Co., Ltd. | |
| Tamura Electronics (Hui Zhou) Co., Ltd. | |
| Tamura Automotive Electronics (Foshan) Co., Ltd. | |
| Tamura Electronics (Suzhou) Co., Ltd. | |
| Tamura Electronics (M) Sdn. Bhd. | |
| Tamura Europe Limited [Czech] | |
| Tamura Power Technologies de Mexico, S.A. de C.V. | |
| Indusul Industria De Transformadores Ltda. | |
| Op-Seed Co.,(BD)Ltd. | |
| Hefei Ecriee-Tamura Electric Co., Ltd. | |
| Tamura Corporation of Korea | |
| Earth Tamura Electronic (Myanmar) Co., Ltd. | |
| Electronic Chemicals / FA System | Tamura Corp. Electronic Chemicals & FA System Business Sector [Iruma Factory, Sayama Factory, Kodama Factory, Nagoya Sales Office, Osaka Sales Office] |
| Tamura Chemical Korea Co., Ltd. | |
| Shanghai Xiangle Tamura Electro-Chemical Industry Co., Ltd. | |
| Tamura Kaken (Dongguan) Ltd. | |
| Tamura Electronic Material(Tianjin) Co., Ltd. | |
| Tamura Corporation (Thailand) Co., Ltd. | |
| Tamura FA System(Suzhon) Corporation | |
| Information Equipment |
Tamura Corp. Information Equipment Business Unit [Tokyo Factory] |
IATF16949 Certification (as of June 19, 2023)
| Business Segment |
Certified Registered Business Operators |
| Electronic Components | Tamura Electronics (S. Z.) Co., Ltd. |
| Tamura Electronics (Hui Zhou) Co., Ltd. | |
| Hefei Ecriee-Tamura Electric Co., Ltd. | |
| Electronic Chemicals / FA System | Tamura Corp. Electronic Chemicals & FA System Business Sector [Iruma Factory] |
| Shanghai Xiangle Tamura Electro-Chemical Industry Co., Ltd. | |
| Tamura Kaken (Dongguan) Ltd. | |
| Tamura Chemical Korea Co., Ltd. | |
| Tamura Elsold GmbH |
Efforts in quality improvement
To uphold the policy of “Manufacturing excellent products,” the Tamura Group has been promoting various quality improvement activities to further increase customer satisfaction, while endeavoring to establish the optimal quality management system for each business segment.
◆Quality Training Program
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| Lecture on how to teach work (presented by an in-house trainer) | ||
At Tamura Group, we have designated October 4th as ``Tamura Group Quality Day'' and hold the ``Tamura Group Quality Promotion Conference'' every year to maintain our awareness of working toward quality improvement.
Continuing from last year, in 2022, we held the event in an online format to allow as many people as possible, including those from overseas, to participate. In addition, we have expanded the program, which previously targeted quality department managers as the main participants, to include all participants. At the outset, the chairman once again asked for improvements in operational issues based on the quality policy of ``manufacturing correct and excellent products,'' and it was a meaningful opportunity to reaffirm the importance of quality through the will of top management.
◆Supply Chain Management Activities (MAPS* system)
In order to meet the demand of customers to deliver “the necessary goods in the necessary quantities, at the necessary time,” we have introduced the “MAPS System” for the integrated management of key business operations at sales offices and factories, both in Japan and overseas. Assessment index management has been implemented to ensure stability of the activities. At the same time, we have expanded MAPS introduction to the main offices and factories over seas in an attempt to level business operations and strengthen supply chain management.
* MAPS is the name of Tamura Group's Enterprise Resource Planning (ERP) system and is the acronym for “Management Accounting Production Sales.
◆Participation in Exhibitions
Intending to provide products and services that give higher levels of satisfaction, the Tamura Group proactively participates in domestic and overseas exhibitions to strengthen communication with customers. In FY2022, we participated in various online and physical-world exhibitions in Japan and overseas, and promoted the technological capabilities of “One Tamura,” attracting many visitors.
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PCIM Europe 2022 （Nuremberg, Germany） |
（Nuremberg, Germany） |
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Data Centre World Asia 2022 （Marina Bay Sands, Singapore） |
（Tokyo, Japan） |
