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Quality/Service

We are striving to enhance customer satisfaction by supplying top-quality products based on our proprietary technology.



Quality Efforts in quality improvement Efforts to Enhance Customer Satisfaction


Quality


◆Tamura Group Quality Policy
The Tamura Group Quality Policy, the Group's basic quality policy, is as follows:
 
 TAMURA Group Quality Policy

Basic Principles  
Deliver value that satisfies the customer Roll out activities from the customer's perspective

Quality Policy  
We will work to earn greater customer trust, increase customer satisfaction and contribute to society by developing a quality management system, maintaining and improving its effectiveness through ongoing management reviews and delivering high-quality products and services that will be valued by the world.


Quality Assurance System
The Tamura Group has established the quality assurance system applicable to each business characteristic of electronic components, electronic chemicals/FA systems, and information equipment in order to respond to all needs of customers in various business fields. Furthermore, the Quality Control Committee holds meetings eight times per year, during which the quality assurance managers from all the Group’s businesses attend and share its quality information to work on preventive measures for quality-related problems.


◆Status of Acquisition of Quality Management System Certification
The Tamura Group has acquired ISO9001 certification for its manufacturing sites and affiliated companies and some of its affiliate companies have acquired IATF16949 certification (quality management system for the automotive industry). Applying quality management systems mainly to daily quality control, quality improvement, and prevention of quality problems, each manufacturing site is striving to deliver products with stable quality strictly by appointed delivery deadlines.


ISO9001 Certification (as of April 1, 2019)

Business Segment
 Certified Registered Business Operators
 Electronic Components  Tamura Corp. Electronic Components Business Sector
 [Sakado Factory]
 Wakayanagi Tamura Corporation
 Aizu Tamura Corporation
 KOHA Co.,Ltd.
 Tamura Corporation of China Limited
 Tamura Electronics (S. Z.) Co., Ltd.
 Tamura Electronics (Hui Zhou) Co., Ltd.
 Tamura Electronics (M) Sdn. Bhd.
 Tamura Europe Limited [Czech]
 Tamura Power Technologies de Mexico, S.A. de C.V.
 Op-Seed Co.,(BD)Ltd.
 Tamura Seiko Electronics (Chang Shu) Co., Ltd.
 Hefei Ecriee-Tamura Electric Co., Ltd.
 Tamura Corporation of Korea
 Earth Tamura Electronic (Myanmar) Co., Ltd.
 Electronic Chemicals / FA System Tamura Corp. Electronic Chemicals & FA System Business Sector
[Iruma Factory, Kodama Factory, Nagoya Sales Office, Osaka Sales Office]
 Tamura Corp. Factory Automation Business Unit
 [Sayama Factory, Osaka Sales Office, Nagoya Sales Office]
 Tamura Chemical Korea Co., Ltd.
 Shanghai Xiangle Tamura Electro-Chemical Industry Co., Ltd.
 Tamura Kaken (Dongguan) Ltd.
 Tamura Electronic Material(Tianjin) Co., Ltd.
 ESE lndustries (Thai) Co., Ltd.
 Tamura FA System(Suzhon) Corporation
 Information Equipment
 Tamura Corp. Broadcom Business Unit
 [Tokyo Factory]

IATF16949 Certification (as of April 1, 2019)

Business Segment
 Certified Registered Business Operators
  Electronic Components  Tamura Electronics (S. Z.) Co., Ltd.
 Tamura Electronics (Hui Zhou) Co., Ltd.
 Tamura Seiko Electronics (Chang Shu) Co., Ltd.
  Electronic Chemicals / FA System  Shanghai Xiangle Tamura Electro-Chemical Industry Co., Ltd.
 Tamura Elsold GmbH



Efforts in quality improvement


To uphold the policy of “Manufacturing excellent products,” the Tamura Group has been promoting various quality improvement activities to further increase customer satisfaction, while endeavoring to establish the optimal quality management system for each business segment.


◆Quality Training Program
By identifying and prioritizing human resource development as an indispensable issue for quality improvement, the Tamura Group has redeveloped conventional quality training programs for individual employees’ capacity building and increased operations of company-wide quality management system, and has started to implement them sequentially. Continuing from the “Design Review Practice Training” that started in FY2017 with the aim of improving the product design process, it launched in FY2018 the new “Training of Reviewers of the Design Review” as well as “Course on Preventing Human Errors” and “Course on How to Teach Jobs” with the aim of improving manufacturing processes.
Learning important lessons from the serious quality problems that occurred recently, the Group will continue to exert its utmost efforts to work on quality improvement activities based on enhanced employee education, aiming to develop more solid relationship of trust with customers by preventing the reoccurrence of such problems, substantially reducing loss as a result of quality problems, and improving product quality.


              
Design Review Practice Training
             Course on How to Teach Jobs



◆’Tegake’ Improvement Activity
Since 2013, the Electronic Components Unit and production factories of the affiliates in Japan have been carrying out the “Tegake Improvement Activity”*. A debriefing session regarding the Activity is held twice a year jointly by the business sites concerned, and the best practices for product cost improvement, a review of the flow between production processes, etc., are shared as part of continuous improvement

* ’Tegake’ Improvement Activity: The move to reduce tasks lacking added value, as well as waste, and to improve the net rate, which is one of the elements that create added value in the product production process

Debriefing session held in May 2018

◆Quality Promotion Conference
In order to maintain the awareness of the need for quality improvement efforts among the employees, the Tamura Group has designated October 4 of each year as the “Tamura Group Quality Day” and annually holds the Tamura Group Quality Promotion Conference around the Quality Day. In FY2018, the Conference included presentations by two of the Group’s divisions on cases concerning quality improvement & risk prevention and a lecture given by an outside lecturer.   





Efforts to Enhance Customer Satisfaction


◆Supply Chain Management Activities (MAPS* system)
In order to meet the demand of customers to deliver “the necessary goods in the necessary quantities, at the necessary time,” we have introduced the “MAPS System” for the integrated management of key business operations at sales offices and factories, both in Japan and overseas. Assessment index management has been implemented to ensure stability of the activities. At the same time, we have expanded MAPS introduction to the main offices and factories over seas in an attempt to level business operations and strengthen supply chain management.

* MAPS is the name of Tamura Group's Enterprise Resource Planning (ERP) system and is the acronym for “Management Accounting Production Sales.


Participation in Exhibitions
With the aim of providing products and services that bring higher levels of satisfaction, the Tamura Group proactively participates in domestic and overseas exhibitions to strengthen communication with customers. In FY2018, we participated in exhibitions in such fields as electronic components, lighting, electronic chemicals/FA systems, and broadcast equipment that were held in not only Japan but also China, Taiwan, Korea, the U.S., Germany, and other countries.

 
11th Int'l Automotive Electronics Technology Expo
(Tokyo Big Sight, Japan)

NEPCON China 2018
(Shanghai World EXPO Exhibition &
Convention Center, China)
 


 
2018 NAB Show
(Las Vegas Convention Center, U.S.A)

PCIM Europe 2018
(Nuernberg Messe, Germany)  


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