The Tamura Group Quality Policy, the Group's basic quality policy, is as follows:
 

TAMURA Group Quality Policy Basic Principles　　 Deliver value that satisfies the customer Roll out activities from the customer's perspective Quality Policy　　 We will work to earn greater customer trust, increase customer satisfaction and contribute to society by developing a quality management system, maintaining and improving its effectiveness through ongoing management reviews and delivering high-quality products and services that will be valued by the world.

◆Quality Assurance System
The Tamura Group has established the quality assurance system applicable to each business characteristic of electronic components, electronic chemicals/FA systems, and information equipment in order to respond to all needs of customers in various business fields. Furthermore, the Quality Control Committee holds meetings eight times per year, during which the quality assurance managers from all the Group’s businesses attend and share its quality information to work on preventive measures for quality-related problems.


◆Status of Acquisition of Quality Management System Certification
The Tamura Group has acquired ISO9001 certification for its manufacturing sites and affiliated companies and some of its affiliate companies have acquired IATF16949 certification (quality management system for the automotive industry). Applying quality management systems mainly to daily quality control, quality improvement, and prevention of quality problems, each manufacturing site is striving to deliver products with stable quality strictly by appointed delivery deadlines.


ISO9001 Certification (as of April 1, 2019)

Business Segment	Certified Registered Business Operators
Electronic Components	Tamura Corp. Electronic Components Business Sector  [Sakado Factory]
	Wakayanagi Tamura Corporation
	Aizu Tamura Corporation
	KOHA Co.,Ltd.
	Tamura Corporation of China Limited
	Tamura Electronics (S. Z.) Co., Ltd.
	Tamura Electronics (Hui Zhou) Co., Ltd.
	Tamura Electronics (M) Sdn. Bhd.
	Tamura Europe Limited [Czech]
	Tamura Power Technologies de Mexico, S.A. de C.V.
	Op-Seed Co.,(BD)Ltd.
	Tamura Seiko Electronics (Chang Shu) Co., Ltd.
	Hefei Ecriee-Tamura Electric Co., Ltd.
	Tamura Corporation of Korea
	Earth Tamura Electronic (Myanmar) Co., Ltd.
Electronic Chemicals / FA System	Tamura Corp. Electronic Chemicals & FA System Business Sector [Iruma Factory, Kodama Factory, Nagoya Sales Office, Osaka Sales Office]
	Tamura Corp. Factory Automation Business Unit  [Sayama Factory, Osaka Sales Office, Nagoya Sales Office]
	Tamura Chemical Korea Co., Ltd.
	Shanghai Xiangle Tamura Electro-Chemical Industry Co., Ltd.
	Tamura Kaken (Dongguan) Ltd.
	Tamura Electronic Material(Tianjin) Co., Ltd.
	ESE lndustries (Thai) Co., Ltd.
	Tamura FA System(Suzhon) Corporation
Information Equipment	Tamura Corp. Broadcom Business Unit  [Tokyo Factory]

IATF16949 Certification (as of April 1, 2019)

Business Segment	Certified Registered Business Operators
Electronic Components	Tamura Electronics (S. Z.) Co., Ltd.
	Tamura Electronics (Hui Zhou) Co., Ltd.
	Tamura Seiko Electronics (Chang Shu) Co., Ltd.
Electronic Chemicals / FA System	Shanghai Xiangle Tamura Electro-Chemical Industry Co., Ltd.
	Tamura Elsold GmbH

Efforts in quality improvement

---

To uphold the policy of “Manufacturing excellent products,” the Tamura Group has been promoting various quality improvement activities to further increase customer satisfaction, while endeavoring to establish the optimal quality management system for each business segment.

By identifying and prioritizing human resource development as an indispensable issue for quality improvement, the Tamura Group has redeveloped conventional quality training programs for individual employees’ capacity building and increased operations of company-wide quality management system, and has started to implement them sequentially. Continuing from the “Design Review Practice Training” that started in FY2017 with the aim of improving the product design process, it launched in FY2018 the new “Training of Reviewers of the Design Review” as well as “Course on Preventing Human Errors” and “Course on How to Teach Jobs” with the aim of improving manufacturing processes.

Learning important lessons from the serious quality problems that occurred recently, the Group will continue to exert its utmost efforts to work on quality improvement activities based on enhanced employee education, aiming to develop more solid relationship of trust with customers by preventing the reoccurrence of such problems, substantially reducing loss as a result of quality problems, and improving product quality.

◆Quality Promotion Conference
In order to maintain the awareness of the need for quality improvement efforts among the employees, the Tamura Group has designated October 4 of each year as the “Tamura Group Quality Day” and annually holds the Tamura Group Quality Promotion Conference around the Quality Day. In FY2018, the Conference included presentations by two of the Group’s divisions on cases concerning quality improvement & risk prevention and a lecture given by an outside lecturer.